How can I update a guest’s reservation details?

Updating guest’s reservation details by making necessary changes in PMS involves the following steps:

1. Log In to the PMS:

• Open your PMS.
• Enter your credentials to log in.

2. Locate the Reservation:

• Navigate to the reservations section.
• Use the guest’s name, ID, or other identifying information to find the reservation.

3. Select the Reservation:

• Click on the reservation to open the detailed view.

4. Edit Details:

• Click on the 'Edit' button to modify the reservation details.

5. Update Necessary Information:

• Update necessary details like personal info, changes in dates for check-in & check-out, room change if the guest requests a different room, special requests, rate change, and payment info. etc.

6. Save Changes:

• Click the 'Save' button after making the necessary updates.

7. Confirm Changes:

• Review the changes & inform the guest of the updates if needed.

8. Update Housekeeping or Other Departments:

• Notify housekeeping, maintenance, or other departments if necessary.