How do I assign a room to a guest?

Room assignment is the auto-process. Available rooms are automatically assigned to guests at booking time.

If a guest wants to switch an assigned room for any reason (maintenance, cleanliness issue, room type ), the ‘Change’ button in PMS is available.

It is a straightforward process to change a room to a guest.

Here’s a simple guide:

Steps to Change a Room to a Guest:

1. Log In to the PMS:

• Open your PMS.
• Enter your credentials to log in.

2. Find the Reservation:

• Go to the booking section.
• Please search for the guest using their name or ID.

3. Open the Reservation & Edit:

• Click on the edit button in the right corner of the booking.

4. Change a Room:

• Look for a button or option that says “Change Room”, and click on it.
• Select a Room as per the preferences made by the guest.

5. Choose a Room:

• A list of available rooms will appear.
• Select a Room as per the preferences made by the guest (e.g., room type)

6. Save the Assignment:

• Click “Save” to confirm the room assignment.

7. Confirm:

• Make sure the room assignment is saved and visible in the booking details.