How do I check out a guest?

Checking out is the process that involves verifying guest stay details, ensuring the charges are correct & then finalizing the billing. 

Steps to Check Out a Guest:

1. Log in to PMS:

• Open your PMS
• Enter the given credentials to log in.

2. Locate the reservation:

• Navigate to the booking section for current guests or checked-in guests.
• Use guest details, booking ID & identity information to locate the booking.

3. Verify Guest Details:

• Confirm the guest’s name, check-in date, check-out date, room type, and any special requests.
• Ensure that the booking details match what is expected.

4. Verify Stay Details:

• Confirm the guest’s check-out date, room charges & extra charges for any additional services used (room service, mini bar etc.)

5. Review & finalize the Charges:

• Go to the billing section of the guest’s reservation.
• Ensure all charges are accurate and up-to-date.

6. Print or Email the Final Bill:

• Generate the invoice or final bill.

• Give a print copy or offer to email it to them.

7. Process Payment:

• If the guest hasn’t pre-paid, process the payment using the guest’s preferred method (credit card, cash, etc.).

• Ensure the payment is successful and recorded in the system.

8. Check Out the Guest:

• Click the “Check-Out” button

• Confirm that the check-out process is complete, and the room is marked as available for housekeeping.

 

9. Update Room Status:

• Update the room status as vacant now and needs cleaning.

• Notify to housekeeping department

10. Provide Confirmation:

• Hand over the printed bill or confirm check-out to the guest.